Deirdre Casey, Director of the National Association of the Citizens Information Bureau (NACIS) in Ireland, recently appeared on Croatian television to talk about how Free Legal Advice services and the concept of the one-stop shop work in Ireland. You can watch the video from the link below. The documentary is in Croatian, but her section, found at 19:41, is in English:
http://www.hrt.hr/enz/dokumentarna-produkcija-hrt-a/288826/.