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What has been done so far

The first cycle of activities began in December 2012 and finished in February 2015. It saw the successful implementation of the following activities:

  • Publishing the “Guidelines on Triple A – Towards a shared concept of access to information, advice and active help services”. The guidelines aim at developing a common understanding of the “Triple A” services in order to specify what we mean when we use it.
  • Mapping of the citizen information, advice and active help providers in the Western Balkans and Turkey. This database, with its list of Triple A services providers, has been updated and is accessible in the section “Regional Service Providers” and includes over 200 organisations from WB and Turkey.
  • The Publication of five national reports (Croatia, Bosnia and Herzegovina, Serbia, Kosovo and Turkey) providing an analysis of the landscape of service providers and the legal and administrative environment in which they work. The reports also formulated initial recommendations for sustainability and development of the sector.
  • Publishing the Synthesis report. The report presents the results obtained from the mapping and the national conferences held by each country participant. The aims of the report are multiple: to present the existing citizens’ assistance models in the EU; share the experiences of the free legal advice model in the UK, Romania and Ireland; and summarize the main conclusions from the national analyses conducted in Croatia, Bosnia and Herzegovina, Serbia, Kosovo and Turkey.
  • The successful implementation of ten pilot projects (two projects in each of the five countries of the first phase, 2013-2014). The 10 organisations who implemented the pilot projects were selected from all the organisations dealing with Triple A services and benefited from a series of ad-hoc activities in order to help them to exchange experiences and learn best practices in the area of legal advice and active assistance to citizens.
    • The pilot projects provided free legal advice and information to more than 8000 citizens in one year, launched two websites and distributed more than 14 000 copies of information material regarding free legal aid, advice and active help in the Western Balkans and Turkey.

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